Below FAQ are some common concerns of our clients before purchasing the products.
If you have other questions, please just send it to info@neopixels.in.
- All
- Shipping
- Product & Returns
- Support & Information
- Payments & Discounts
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to connect with us.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Shipping
We partner with trusted courier services to ensure safe and timely delivery. Shipping options vary based on location and order size.
Orders are typically delivered within 5-7 business days for domestic shipping and 7-16 days for international orders. You'll receive a tracking link once your order is shipped.
Once your order is dispatched, you’ll receive an email or SMS with a tracking number. Use this link to check your order status in real-time.
Product & Returns
Yes, you can return products within 7 days of delivery, provided they are unused and in original packaging. Damaged or missing items should be reported within 2 days of delivery.
Yes, most of our lighting products come with a manufacturer warranty. Check the product details for specific warranty coverage.
Support & Information
Absolutely! We provide installation guides and customer support to assist you with setting up your lights. Contact us for help.
Each product page includes specifications, descriptions, and images. If you need more details, feel free to reach out to us via email or WhatsApp.
Payments & Discounts
We accept credit/debit cards, UPI, net banking, and digital wallets. Secure payment gateways ensure safe transactions.
Yes! We frequently run special offers and discounts. Subscribe to our newsletter or check our homepage for the latest deals.
