Delivery & Returns Policy

Delivery Policy - Takshay Engineering Works

At Takshay Engineering Works, we are committed to delivering your electronic components in a timely and efficient manner. With our direct inventory model, each order is handled with care to ensure safe packaging and reliable delivery . While we strive to process and dispatch your order with our best capacity, please note that dispatch times may vary depending on factors like order volume and stock availability.

Delivery time

We deliver the product within in 5-7 working days.

Dispatch Process

Our goal is to dispatch orders as swiftly as possible. Once your order is packed and ready, it will be shipped using our trusted courier partners. Please understand that some orders may take longer to dispatch due to high demand, special product requirements, or unforeseen operational circumstances. In such cases, we will keep you informed and work to dispatch your order at the earliest possible time.

Delivery Costs

Delivery charges are based on the weight, size, and destination of your order. The exact Delivery cost will be calculated during checkout. Free delivery may be available on selected products or for orders that meet certain thresholds.

Handling Delays

While most orders are dispatched within a reasonable timeframe, there may be occasional delays due to stock issues, custom orders, or bulk purchases. Should there be any significant delay in dispatch, we will notify you promptly and keep you updated on the status of your order. You may also contact our support team at +91-9643646105(Calling), 9643646105(WhatsApp only) or email us at info@neopixels.in for further inquiries.

Courier Partners & Tracking

We ship across 31,000+ Pin Codes using reliable courier services like Shiprocket. Once your order is shipped, you will receive a tracking number via email. Please allow up to 24 hours for the tracking information to become visible, especially during high-volume periods. If tracking information is unavailable or delayed, rest assured that your package is on its way and will be delivered as soon as possible.

Undelivered Packages and Refunds

In the rare event that a package is undeliverable, we will automatically process a full refund after the parcel is returned to us. If you haven’t received your package the expected delivery date, please check your tracking information, verify your delivery address, or contact us to resolve the issue.


For customers with previous Return-to-Origin (RTO) records, we reserve the right to cancel future orders to the same address.



    Returns Policy

    Our return window lasts 3 days from the date of delivery. If 3 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

     

    Conditions for Return

    Damaged During Shipment: If you receive a product damaged during shipment, please notify us within 2 days of delivery. Provide supporting evidence such as photos. We will arrange for a replacement or issue a full refund, including return delivery costs.  

    Missing Item: If an item is missing from your order, please inform us within 2 days of delivery. Provide an unboxing video as proof. We will promptly investigate and arrange for a replacement or issue a refund.

    Please shoot an unboxing video when you receive the parcel and inform us immediately if any product is missing or damaged.

    Items that have been mistakenly ordered by the customer are not refundable and cannot be returned in any case. Also, the order cannot be canceled after the dispatch has been done. The customer can only replace the products if any damaged or the defected item is received.

     

    Product Variance

    All product images shown are for illustration purposes only. Actual products may vary slightly.

     

    Cash on Delivery (COD) Specifics

    For Cash on Delivery orders, if an order is intentionally returned to sender (RTO) due to customer actions, future COD orders from that customer may be blocked.

     

    Refund Process

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed and automatically applied to your original method of payment within 3-5 business days.
    • Delivery costs are non-refundable, except in cases where we shipped the wrong item or the item arrived damaged.

     

    Partial Refunds

    Partial refunds may be granted under certain circumstances, such as items not in their original condition, damaged or missing parts for reasons not due to our error.
    Refunds will not be processed in cash.

     

    How to Initiate a Return

    To initiate a return, contact our customer support at info@neopixels.in or call us at +91-9643646105 with your order details and reason for return, you can also WhatsApp us 9643646105. Include the unboxing video if claiming a missing item.

     

    Late or Missing Refunds

    If you haven’t received a refund within the expected timeframe, first check your bank account. Then contact your credit card company or bank. If the issue persists, reach out to us at info@neopixels.in or WhatsApp on 9643646105.